Customer Care Representative

Job Title: Customer Care Representative

2 Locations: Bchara El Khoury and Mkalles

Job Type: Full-Time

Experience Level: 2-3 Years

Qualifications:

• Bachelor’s degree or equivalent work experience.
• 2-3 years of proven experience as a Customer Care Representative or a similar role.
• Strong communication skills, both verbal and written.
• Excellent problem-solving and interpersonal skills.
• Ability to handle difficult or irate customers with patience and professionalism.
• Strong multitasking abilities and attention to detail.
• Ability to work independently and as part of a team.

Responsibilities:

• Provide assistance and support to customers via various channels (phone, email, chat, in-person) regarding inquiries, complaints, product information, order status, and general assistance.
• Identify opportunities to upsell or cross-sell products or services to customers based on their needs or purchase history.
• Address customer issues, complaints, and concerns effectively and efficiently, aiming for swift resolutions and ensuring a high level of customer satisfaction.
• Communicate effectively and professionally with customers to ensure clarity and understanding.
• Adhere to company policies and procedures while dealing with customers, ensuring compliance with standards and regulations.